If your portable spa is located in one of our Best Hot Tubs’ service areas — the Catskills and Long Island /Metro-NY — you may have already met talented members of our team.
But if you haven’t met these two Best Hot Tubs’ technicians yet, you’re still missing out. For they not only are very well trained in the field of hot tub service, they also love their work. As the book by Jeff Keller says, Attitude Is Everything.
Tim is a member of our Best Hot Tubs’ team serving the Catskills. Based out of our showroom in Windham, he comes with top credentials. He recently received certification from a course given by the prestigious Association of Pool and Spa Professionals (APSP) — so the man knows his way around pretty much any hot tub.
According to APSP: “All spas have blowers, power packs, disinfection equipment — but those who have passed our course have learned to troubleshoot these from a generic point of view. They aren’t limited to one type of hot tub.”
Tim says he learned a lot of new things about hot tub repairs when taking his APSP course. “Including from my classmates. I had known a bit about pools, but becoming proficient in balancing spa water, as well as learning all the safety aspects of hot tub installations and care, etc., was very helpful.”
And, he’s loving his work.
“My wife and I relocated here in July of last year. If you’ve ever been to Windham, you’ll understand what I’m going to say. As a technician, I get to visit a lot of homes around the Catskills — in about a 100 mile radius. The views here, the scenery, is so wonderful, when I’m cleaning a hot tub, I love to just take a moment to drink in the beauty.
“Also, between appointments, sometimes I’m dealing with a 30 to 40 minute commute. This isn’t frustrating at all — I love it. During the drive, I’m crossing through mountains; the views are amazing. Not to mention, many of the residences with hot tubs are luxury homes and are gorgeous to work around.”
Tim adds that even the heavy snow during the Catskills’ peak season isn’t an issue for him. “I don’t mind it at all. In fact, those who take our premium service plan get snow removal as part of weekly service. I shovel a path from their door to their hot tub. After having had a desk job for so long, I enjoy being outdoors.”
Here’s Tim working on one of Best Hot Tubs’ showroom Bullfrog Spas. “Our demos are used for ‘wet tests,’ etc., so needless to say the water quality here has to be perfect.”
Joe works out of our Long Island Farmingdale showroom. And while the Long Island views differ from the Catskills’ Like Tim, Joe finds his service visits just as lovely.
“A lot of our clients have properties with nice views of the water,” says Joe. “And I get to service hot tubs on beautiful hilly areas, like in Mt. Sinai. What I really love, though, is when the clients leave their dogs out when I’m there. I’ve never had one bad dog. They play with me and it adds a lot of joy to the work.”
Joe believes customers enjoy seeing their dogs rushing out to play with him. “Our clients are really nice.”
He says that his job often involves adjusting the quality of a spa’s water when there’s either low alkalinity or the pH is too high. And sometimes problems pop up. “There might be trouble with a broken pillow clip, or the bulkhead where the clips fasten. We take care of all this. One time when doing a drain and fill there was an air lock which required unplugging the hose from the pump, when it became clear the pump required a replacement part.”
Joe says that whatever issues he finds, Best Hot Tubs solves it. “If I can’t handle it on my own, I can call on others in our team to come and assist. The point is, the client doesn’t have to worry about it.”
Here you see Joe servicing one of our Bullfrog Spas situated on a pleasant wooded Long Island property.
Of course, not all the scenic views our techs enjoy have been created by Mother Nature. Joe and other members of our Best Hot Tubs team get the thrill of City views as well. Like the following photo of one of our customers located in the New York Metro area: